University of Toronto

Transcript Centre

Ordering  a Transcript

Dear Students and Alumni,

In light of the rapidly changing COVID-19 developments, the University of Toronto Transcript Centre has made the decision to close our front counters, effective March 16, 2020. We are taking steps to help protect our community, clients, and staff, and help prevent the spread of COVID-19. This includes temporarily suspending paper transcript orders until further notice. If you require a transcript, please order an eTranscript. For steps on how to order an eTranscript, please see below.

Warm Regards,

The University of Toronto Transcript Centre

The University of Toronto is pleased to offer the official transcript in both digital format (PDF) and paper.The University of Toronto Transcript Centre (UTTC) produces consolidated transcripts for almost all students and alumni at the University of Toronto. A student’s transcript is an official copy of their academic record and contains a summary of their academic activities at the University,  including courses, grades, programs of study, grades/marks, and degrees conferred. The official transcript is certified by the University Registrar, bearing the Registrar’s seal.

Please note, the UTTC does not produce transcripts for the below programs/divisions. Please contact these divisions directly for your record of studies:

Ordering Methods

eTranscript: Login to ACORN with your UTORid and under the “Transcript & Enrolment Confirmation” menu, select “Order eTranscript”

Paper Transcript: Login to ACORN with your UTORid and under the “Transcript & Enrolment Confirmation” menu, select “Order Paper Transcript.”

Paper transcript orders are temporarily suspended until further notice. Please order an eTranscript. 

  Don’t have ACORN access? Order your transcript HERE.

In Person: Order your paper transcript at Enrolment Services: 172 St. George Street, Toronto, ON M5R 0A3

The UTTC front counters are temporarily closed until further notice. Please order an eTranscript. 

Fees

$15 per transcript (digital delivery and Canada post mailing included in the price)

Processing Times

eTranscript (FASTEST PROCESSING & DELIVERY): typically processed and delivered the same business day.

Paper Transcript: typically processed within 1 business day.

Please note, any transcripts containing academic activities prior to September of 1998 will add 2 additional business days of processing to both paper and eTranscript orders.

Estimated Delivery Times

eTranscript (PDF): available the same business day after processing

Canada Post Mail: Please see the Canada Post Website for estimated delivery times.

Important Information

>The UTTC will not produce a transcript when the student/alumnus has a financial, administrative or restrictive hold on the record. Ordering will be disabled on ACORN when a hold is detected. Orders placed through the  alumni transcript ordering service will not be processed and must be resubmitted after the hold has been resolved. Please contact your registrar office to resolve your administrative or restrictive hold, or contact the UTTC for more information about your financial hold.

>Effective March 10, 2020, we no longer provide the option to order a transcript with the delivery method of “pickup”. This change applies to any of the University’s three campuses: St. George (Enrolment Services), the University of Toronto Mississauga, and the University of Toronto Scarborough. For the fastest processing  please order an eTranscript (PDF), which is typically delivered to the recipient in half an hour or less.

>The paper transcript is official only when received in a signed and sealed envelope issued by the UTTC. The eTranscript is official only when bearing the Blue Ribbon Symbol and a valid digital certification issued by Globalsign CA for Adobe.

>The University of Toronto Transcript Centre does not complete attachments (e.g., tracking forms). All documents attached to eTranscript orders will be sent to recipients as uploaded. Only tracking forms are permitted to be sent with paper transcript orders. Tracking forms attached to paper transcript orders will be sent ‘as-is’ and will not be completed by UTTC staff. All other documents submitted  to paper transcript orders will not be delivered with the transcript. If you require a tracking form to be completed and attached to your paper or eTranscript, please contact your registrar office first, and attach the completed version of the tracking form to your transcript order.

>The UTTC no longer issues Letters for Credit Hours Conversion or Letters for Cancelled Registration. Please contact your registrar office.

>If the student/alumnus is the recipient of the transcript, it will be stamped “Issued to Student.”

Contact Us

Following recent recommendations from public health officials, the University of Toronto Transcript Centre (UTTC) will be doing its part to help halt the spread of COVID-19. Starting Tuesday, March 17, 2020, UTTC will be closed to in-person visits; however, Client Services staff will be available to assist you by phone and email during regular business hours:

For technical support with your eTranscript order, please call: 1-833-297-2128 (hours of operation – 9am to 6pm EST)

For any other questions or issues with your transcript order please contact the University of Transcript Centre:

Telephone: 416-978-2190

Email: transcripts@utoronto.ca

Telephone Inquiries: Monday, Wednesday, Thursday and Friday: 9:30 a.m. to 4:30 p.m., and Tuesday: 1:00 p.m. to 4:30 p.m.

Please note that for the months of July and August our summer phone hours will be until 4:00 p.m. Regular phone hours will resume in September.

Upcoming Holidays:

University of Toronto Presidential Days: Monday June 29 & Tuesday June 30

Canada Day: Wednesday July 1

Feedback

Your feedback is important to us. Please take a couple of minutes to let us know how we did by completing our Enrolment Services Satisfaction Survey